Frequently Asked Questions

We know how important it is to know how long it will take for your order to arrive! We’ve got you covered and put together our estimated average delivery times, as provided by our trusted shipping partners:

Please remember that these times are estimated from the date of dispatch (when the item leaves the warehouse) and not the date of order placement. 

• Australia - metro: 1 - 3 business days 
• Australia - all other areas: 3 - 10 business days
• New Zealand: 5 - 14 business days

For your convenience, you’ll be able to monitor the progress of your delivery with the tracking link provided in your order email once it has been dispatched or through your account.

Note: These timeframes are indicative and can vary depending on factors like your location, potential delays due to weekends, public holidays, weather events, or Customs processes for international orders.

Here's a breakdown of our shipping fees:

Australia

Spend over $150 for free shipping (Australian domestic only)

• Standard Shipping $9.95 
• Express Shipping starting from $14.95

New Zealand

• 0-1000g - $19.95
• 1001-2000g - $24.95
• 2001-3000g - $34.95
• 3001g-5kg - $49.95

We love a free shipping offer! 

For all domestic orders in Australia, you'll be eligible for our free shipping offer as long as your order totals $200 or more after any discounts are applied. 

For more information on our Shipping Policies you can read about it here.

We know how important it is to keep an eye on your order, so you can easily keep tabs on its journey following the link found in your Shipping Confirmation email.

For any further information please reach out to our team via Contact Us.

Our team works hard to ship your order as soon as possible, which means there is only a small time frame to make any adjustments prior to shipping.

If you haven't received your shipping confirmation yet , please reach out to us as soon as possible. Our team will do their best to help with any change of address.

In the event that your order is already en route, don't sweat it! If it's shipped with Australia Post, you can easily request a redirection via the AusPost App.

For all other shipping carriers, simply reach out to the courier directly with your tracking number. They'll be able to assist you with redirecting the package to the right place.

If you suspect your package has been lost or stolen during shipping, please reach out to the courier company as soon as possible. Ensure you have your tracking number on hand, and they will be able to help look into this for you.

In the event they are unable to help locate your parcel or help, please let us know and we will investigate further and work to resolve it as quickly as possible.

From time to time, issues may arise with some factors that are outside of our control, such as shipping and handling.

If you feel your package has been damaged during shipping, please contact our team as soon as possible via Contact Us. Be sure to include your order number, a description of what has happened and where possible, include a photo of the damaged package/goods.

We will work with the shipping carrier to investigate the issue and resolve it for you as quickly as possible.

Depending on the specific shipping carrier that's handling your order, they may choose to do one of the following if no one is there to receive your delivery;

• Safe Delivery: Some shipping carriers may opt to leave your package in a secure location at your address. This ensures your item is safely stored until you are there.
• Notice with Instructions: Alternatively, some carriers may choose to leave a notice at your doorstep or in your letterbox. This notice will provide you with clear instructions on how to proceed. You might be able to schedule a redelivery at a more convenient time or choose to pick up the package from a nearby location.

For a smooth delivery experience, we recommend keeping an eye out for all your shipping notifications. Following the instructions provided will help ensure that you receive your package promptly and without any hassle. 

Shopping has never been easier with our wide range of payment options.

Choose from our range of convenient payment methods, including Buy Now, Pay Later (BNPL) services such as AfterPay and Klarna. Please note to use a BNPL method while purchasing from our Australian site, you must be located in Australia.

We also accept PayPal and all major credit cards, including AMEX, Mastercard, and VISA. 

With so many options to choose from, you can shop with confidence and convenience!

Your security is our priority. When it comes to entering your payment information on our website, you can rest assured that it's completely safe. 

We've implemented state-of-the-art encryption technology, an industry-standard safeguard, to ensure that your payment details are protected at all times. This advanced encryption serves as a digital lock, keeping your information secure from any unauthorised access.

Your trust and peace of mind is important to us, which is why we take extensive measures to create a secure online shopping environment.

At this time, we don't accommodate the use of multiple payment methods for a single order. We understand that flexibility is important to our customers, and we're working to enhance our features to better serve your needs in future.

In the meantime, please choose a single payment method that works best for you.

If you encounter a situation where your payment is declined, here's what you can do to resolve it:

• Check Billing Information: First, please ensure that the billing information you entered during checkout matches the details associated with your financial institution. Any inconsistencies can lead to a declined transaction.
• Contact Your Bank or Credit Card Company: If the billing information is accurate but the payment is still declined, it might be helpful to get in touch with your bank or credit card company. They can verify if there are any issues with your account that might be causing the decline.
• Try a Different Payment Method: If you have multiple payment methods available, consider trying an alternative option. Sometimes, a different card or payment method might go through without any issues.

If you're still facing difficulties, please don't hesitate to reach out to our team. We're here to ensure that your shopping experience goes smoothly from start to finish!

We get it – the thrill of shopping for your goodies can sometimes takeover and forgetting to add your discount code happens to the best of us. 

Our team will happily help resolve this for you, simply reach out to our team via Contact Us.

When it comes to the code's fine print, we've got your back. We'll walk you through your options and what's possible, based on the terms and conditions.

Unlock Discounts in a snap! Here's how:

During checkout, keep an eye out for a box labeled "Discount Code" or "Promo Code." That's your golden ticket to savings town. Type in your code, hit "Apply."

No fuss, just savings!

We love that you have your discount game on lock, and we're cheering you on! But, just like a good workout, we focus on quality over quantity. 

Only one (1) discount code can be applied at a time. We recommend choosing the best discount for the order and be sure to check the terms and conditions (including any expiry dates) to ensure you get the best outcome.

There might be a few rules to keep things in check. Please check the details of the promotion for any restrictions, such as a minimum purchase amount, specific products, or certain promo dates. 

If your discount code isn't working, we recommend checking the details of the promotion to ensure your order meets any requirements such as a minimum purchase amount, specific products, or dates. 

Once you've confirmed the above, then double that you've entered the code correctly.

If you're still unable to apply the code to your order, please reach out to our team via Contact Us.

Be sure to include the discount code you are trying to use, and they'll help look into this further for you.

We're all about getting the best bang for your buck. Throughout the year, including holidays and special events, we roll out discounts and promos that you'll absolutely love. 

To stay in the loop and never miss out on a good deal, make sure to sign up to our email list or give us a follow on social here.

Currently – it's either a discount code OR a redemption code. Mixing the two isn't on the menu at the moment, so we recommend to go ahead and pick your favorite option.