For current updates on domestic shipping, please visit https://try.sendle.com/en-au/delivery-disruptions
Dispatch Options
Take advantage of our fast, affordable, and secure delivery options based on your location.
Flat Rate Shipping in Australia
For orders in Australia under $200, we offer Standard Shipping (2 to 8 business days) for $8.95 and Express Shipping (1 to 4 business days) starting from $14.95.
Orders over $200 will be shipped for free via Standard Shipping. You may opt for Express Shipping but this will incur regular costs starting from $14.95.
Shipping to New Zealand
For shipping to New Zealand we offer a number of options based on the weight of your order. Transit times to New Zealand is approximately 5-14 business days (pending other external delays such as demand, weather activity, customers & more).
Shipping costs are as follows:
- 0-1000g - $19.95
- 1001-2000g - $24.95
- 2001-3000g - $34.95
- 3001g-5kg - $49.95
Returns
If you would like to request a return for a product purchased through ignitesportnutrition.com.au, please contact us via our contact page. Alternatively, you can email us directly at ignitesportnutrition@outlook.com.
Please note that any return request must be made to the original store within 14 days of purchase, and returns request for a product purchased online via the website will not be accepted by any of our partner stores.
To be eligible for a return, the product must be received within 14 days of lodging a request, unopened and unused in the original sealed packaging, securely wrapped, accompanied by a Tax Invoice or Proof of Purchase, and returned to us at your own expense.
Cancellations
If you would like to cancel an order, please contact Ignite as soon as possible via email. Please note that we cannot guarantee the request if the order has already been dispatched.
If your order has already been dispatched and you still wish to cancel, please refuse the delivery attempt or decline the parcel at the Post Office. Refunds will only be applied once all items are returned in unopened/unused packaging.
Please choose products carefully as we do not accept returns for opened/used products unless the product is damaged, faulty, or incorrect. We do not claim to treat or cure any diseases or conditions and recommend that you seek appropriate medical advice before consuming any nutritional supplements.
Damaged/Faulty Goods
If you have received a damaged, faulty, or incorrect product from Ignite Sport Nutrition, please email ignitesportnutrition@outlook.com with your full name, contact details, original order number/receipt, and any relevant photos within 7 days of delivery. We will contact you directly as any exchanged or refunded items must be returned to us for any compensation to be supplied.
